Shipping policy

Last updated: August 2026

Thank you for shopping with Kynova. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly longer. We will notify you if there is a significant delay.

Delivery

Estimated delivery within South Africa is 7–15 business days from the date your order is dispatched.

Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (where available) so you can monitor your delivery.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed. Any applicable shipping promotions will be clearly indicated on our website.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Kynova is not responsible for delays or additional costs resulting from incorrect or incomplete address information.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery period, please contact us at support@kynova.co.za and we will work with the courier to investigate the shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: support@kynova.co.za